Support Board – Chat And Help Desk 3.8.6

Support Board – Chat And Help Desk

Chatbots and a conversational marketing chat system automate consumer interactions. Save time, boost money, and use your favourite programme.

A Better Way to Connect with Customers

Support Board’s stunning design, performance, stability, and user-focused features make it easy to use. Discover our features.

Improve Support Efficiency with Innovative Tools

Manage conversations and users in a shared space. From here, Support Board connects you and the consumer. Begin?

Knowledge Base Articles

With the integrated multilingual knowledge base, you can provide faster assistance to clients and fewer inquiries to your representatives. Create in a few minutes a help centre accessible via a dedicated page or within the conversation.

• Demo here.
• Article widget
• Categories
• Multilingual

Message Editor

Use Slack-inspired markup syntax and 3000+ emojis to write the ideal message. Surprise your users with bespoke HTML messages and one-click media and file attachments.

• Text markups
• 3000+ emoji
• Multi-attachments
• HTML.

Saved Replies

Avoid wasting time and aggravation by repeating tasks. Saved replies eliminate repetitive typing. Save Rich Messages and personalised content.

• Insert by keystroke
• Recycle messages
• Save custom content
• Save Rich Messages

Departments

Discuss and allocate departments to agents. Transfer guidelines for your talks. Send department-specific emails and route chats.

• Departmental emails
• Communicate department
• Block talks.

Real-time Queue

Real-time queue position and waiting time notification. Distribute discussions automatically and limit concurrent chats.

Multi-User Direct Messaging

Real-time chat, email, and text messaging. Personalize messages and automate notifications with unique merge fields.

Email Piping

Pipe emails to tickets and reply to users. Agents can get email responses from users! This feature requires no server configuration.

Omni-Channel Experience

Support Board lets you reply to WhatsApp, Facebook, Telegram, text, emails, tickets, and chat communications. One-stop communication saves time.

Translations in Real-Time

Google Translate intelligently detects the user language and instantaneously translates messages to the active agent’s language and vice versa.

Smart Reply

Smart Reply uses AI to suggest real-time responses to agent messages. Google Gmail smart replies fuel this functionality.

Built To Be Customized

Assistance Board offers the maximum customizability in chat and support.

License To Customize

Regular and extended licences let you modify Support Board. Customize everything, including the source code and design.

• Design and code editing licence
• Regular and extended licences valid.

Clean and Well-Written Code

Support Board PHP, JS, and CSS code is clear, organised, and documented to save you time. PHP manuals cover all plugin and add-on functionality.

• Codified
• Clean code
• PHP, JS, CSS
• Developer documentation

Built with the Latest Technologies

Support Board employs JavaScript Classes, Default Parameters, Arrow Functions, Template Literals, and more. SASS writes CSS.

• Latest PHP7 features
• New ES6 features
• SASS CSS

Zapier Integrations

Zapier lets you link Support Board to numerous services to store chat transcripts, build CRM contacts, and more. Support Board has 15+ triggers.

• 3000+ apps support Support Board.
• 15+ triggers