TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System 1.8.1

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

Features

• Ticket System
  • 3 Differnt New Tickt Forms
  • Checking One’s Email
  • 2 Roles: Agent & Reporter
  • The Page for My Tickets
  • Set default settings for new tickets
  • Change the status of your own ticket.
  • Configure unique types of tickets.
  • Configure the individual project and system tickets.
  • Attachment Support
  • Notify Agents in the Event of Notifications
  • HTML WYSIWIG Comment Form
  • Archived responses
  • Keeping a record, or the history system
  • XLS export
  • Emails can be responded to by Reporters and Agents.
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archieve Folder
• Notifications
  • Notifications sent through Email
  • Notifications for the Desktop
  • Notifications from Slack
  • Notify the user whenever a new ticket is created.
  • Notify when a response has been received.
  • Notify when there is a change in a status.
  • Notify when a representative has been appointed in a role.
• Livechat
  • Begin a conversation about a new topic (new ticket)
  • Join a conversation using the provided ticket ID.
  • When there is no agent available to assist you, a message can be sent (a new ticket).
  • Every single communication you have in the chat will be archived.
• Knowledge Base
  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)
• Reports
  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month
• Integrations
  • WooCommerce
  • Envato
  • Slack
• Well Documentented

Compatibility

• WordPress 3.8.1+
• PHP 5.4+
• WPML Support
• WooCommerce 3.1