Fast | WordPress Support Ticket Plugin
The FAST WordPress Support Ticket Plugin provides a comprehensive support solution for your company, and it works incredibly quickly. A dissatisfied consumer is one who has been kept waiting for a long time. The FAST system is so quick that using it is almost like having a conversation with your clients. Use FAST to handle general enquiries, product assistance, WooCommerce order support, or Envato Marketplace support. FAST is also highly customizable.
By using FAST, you can save yourself a tonne of money! There is no requirement to purchase a membership to a support programme. FAST is compatible with any theme you choose to install on your WordPress website. Also, in contrast to other available plugins, for which you must pay additional fees in order to access add-ons or additional functions, FAST does not contain any hidden extras. It has everything you could want and more!
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support Unlimited Products
- Super Fast (it’s like being in a chat room!)
- Assign Agents – As employees arrive, FAST will distribute tickets to them as they become available.
- Customizable Ticket Fields – Include your own sections in order to collect additional information from your clients.
- Saved Replies – Save your most common replies for quick responses.
- Ticket Attachments – Attach images / files to your responses
- Search Tickets – Manage tickets easily with our advanced search
- Quick Hi – Button adds Hi + name of customer to top of your ticket response
- Secure Fields – Store ticket information externally using secure fields
- Internal Comments – Add notes to tickets that will never be seen by consumers but will be visible to agents.
- Auto Close – Set a timespan that tickets will automatically be closed
- FavIcon Counter – Simply check the tab at the top of your browser to see if there are any tickets that require a reaction from you.
- Support any Envato product with FAST
- Envato Products – Link your Envato Account to support all your products
- Envato Login – Customers can log in using their Envato account
- Verify Envato Purchases – FAST will demonstrate to you whether or not all of your clients purchase information.
- View Envato Support Period – Make sure that your clients can still get assistance for the product they are using.
- FAST can be used with any WooCommerce eshop
- WooCommerce Support – Customers of WooCommerce are able to generate tickets by using their WooCommerce account and the purchase they placed.
- My Orders Button – Adds support buttons to WooCommerce Shop Orders Page
- Keep notified about your tickets
- Email Notifications – When a statement is added to a customer’s or agent’s ticket, both parties will be notified via email.
- Slack Notifications – Maintain oversight of your entire support staff with the help of FAST, which notifies you whenever a ticket is updated, generated, or assigned.
- Email Piping – Respond to tickets using only email!
- Runs on a single WordPress Page
- Works with any theme
- 10 Amazing color schemes
- Translatable via .po files
- Famous 100% solid support
- and much more