TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
Features
- Ticket System
- 3 Differnt New Tickt Forms
- Checking One’s Email
- 2 Roles: Agent & Reporter
- The Page for My Tickets
- Set default settings for new tickets
- Change the status of your own ticket.
- Configure unique types of tickets.
- Configure the individual project and system tickets.
- Attachment Support
- Notify Agents in the Event of Notifications
- HTML WYSIWIG Comment Form
- Archived responses
- Keeping a record, or the history system
- XLS export
- Emails can be responded to by Reporters and Agents.
- Ticket Overview (assigned to, status in colors)
- Set Inbox Archieve Folder
- Notifications
- Notifications sent through Email
- Notifications for the Desktop
- Notifications from Slack
- Notify the user whenever a new ticket is created.
- Notify when a response has been received.
- Notify when there is a change in a status.
- Notify when a representative has been appointed in a role.
- Livechat
- Begin a conversation about a new topic (new ticket)
- Join a conversation using the provided ticket ID.
- When there is no agent available to assist you, a message can be sent (a new ticket).
- Every single communication you have in the chat will be archived.
- Knowledge Base
- Create a FAQ based on a ticket
- Group FAQs into topics
- Set custom Icons for Topics
- Live search for FAQs
- Track FAQ views
- 3 Built in widgets
- Order FAQs by View / Popularity
- 2 Layouts (boxed, list)
- Reports
- Tickets By Agent
- Tickets By Status
- Tickets By Type
- Tickets By System
- Tickets By Year
- Tickets By Month
- Tickets By Year & Month
- Integrations
- WooCommerce
- Envato
- Slack
- Well Documentented
Compatibility
- WordPress 3.8.1+
- PHP 5.4+
- WPML Support
- WooCommerce 3.1
Reviews
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