Connect your online store that is powered by WooCommerce to your Freshdesk help desk account by using the plugin. This will allow your customers to more easily submit requests for assistance with their orders and receive responses to those requests as promptly as possible.
- Create a new ticket in a timely manner that is associated with an order.
- Directly on the screen labelled “My Account,” you may see a list of the open tickets.
Features: Store Owner
- When viewing an order in the WordPress administrative area, a new ticket will be created.
- Directly from the WordPress admin, you may create a new ticket based on a comment made on a blog article.
- Connect a product to a forum category and a solution category within your Freshdesk help desk, and then synchronise the information between the three.
A full Freshdesk solution
Freshdesk is comprised of a number of separate but interconnected components, such as a ticketing system, discussion forum, and solutions centre (knowledge base). This ensures the smooth development of forum and solution centre categories, as well as the ability for your customers to create tickets without having to leave your business, which is made possible by the plugin’s flawless integration with each and every aspect of Freshdesk.
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