Gravity Forms Help Scout Addon
Help Scout is a user-friendly help desk solution that can be easily integrated with WordPress forms, allowing you to give your clients with support of the highest calibre. You may accept client inquiries on your website by using a customer support form, and then Help Scout can be used to sort through and manage each input individually.
All-in-One Customer Service Platform
Providing excellent service to customers can be challenging at times. You’ll be able to provide help for both your staff and your customers if you use the renowned Help Scout customer care platform. This will guarantee that everyone is satisfied.
When a form is submitted, the Gravity Forms Help Scout Add-On allows you to generate customer support tickets directly in Help Scout. These tickets are then immediately assigned to a particular mailbox and member of your team.
The following is a short list of just some of the numerous functions that are available to you with the Gravity Forms Help Scout Add-On:
- Help Scout allows you to automatically allocate a new ticket to a certain mailbox by using the “Assign To Mailbox” feature.
- Help Scout allows you to automatically allocate a ticket to a certain person by using the “Assign To User” feature.
- Personalize the Ticket’s Material — Utilizing merge tags, you may define and personalise the content that is utilised to build each individual ticket.
- When a form is submitted, the customer’s Help Scout profile may be updated with new information by selecting the option to “Update Customer Information.”