ChatBot for WooCommerce | Retargeting, Exit Intent, Abandoned Cart, Facebook Live Chat | WoowBot
WoowBot is a Plug n’ play WooCommerce Shopping ChatBot WordPress plugin that can help Increase your store Sales perceptibly. Shoppers can converse fluidly with the ChatBot – thanks to its Integration with Google’s Natural Language Processing (AI and NLP) through Dialogflow, Search and Add products to the cart directly from the chat interface and get Support.
This ChatBot can be made to function in any language with minimal effort and in a short amount of time. If you want to provide a Live chat channel for assistance in addition to the chatbot, Facebook Messenger Live Chat can be incorporated into your website. Additionally accessible sections include “Call Me Back” and “Customer Feedback.” You also have the option of programming ChatBot to operate only during times when you are not accessible for live chat with other services, such as outside of your typical business hours.
What is WoowBot ChatBot?
WoowBot is the next generation of conversational commerce built on top of the WooCommerce platform. This self-contained conversation bot does not require the use of any other third-party services in order to function properly, and it can begin assisting your customers with almost no configuration or preparation on your part. However, you have the option of integrating the assistant with Dialog Flow, which provides artificial intelligence, machine learning, and natural language processing capabilities. You also have the option to Integrate with Facebook Messenger, which provides you with the ability to include a Live Chat function with real people, in addition to additional quick button choices such as WhatsApp, Viber, Skype, Phone Call, and Web Link!
The future of online shopping will consist of conversational transactions. Enter WoowBot, a revolutionary new method of customer interaction that enables businesses to connect with their clients on a more personal level while simultaneously producing a more natural interaction that simulates the real world. 24/7/365 Your customers can take advantage of WoowBot’s Intelligent Live Chat service, which also offers product search services, updates on the status of their orders, and assistance. Improve the capacity to engage customers, reduce the costs of scaling, and increase customer satisfaction all at the same time. You can even use the WoowBot shortcode to create a purchasing experience that is contained entirely on a single page!
Personalized, 24/7 Shopping Bot
When someone receives a warm greeting that has been individualised for them, it can really brighten their day. Each user is greeted by WoowBot with a friendly hello, and it is able to recall previous conversations. It assists the shopper in locating the ideal merchandise that he or she has been searching for. If you don’t have a live conversation feature on your eCommerce website, what could possibly be worse? It is displaying a notification that states “No one is Available to Chat.” WoowBot is always available to locate merchandise and provide assistance.
Plug and Play Bot
There are, indeed, other conversation bot alternatives, such as those available on Facebook Messenger. However, they call for complicated instruction and incorporation. WoowBot is a genuine instance of “plug and play.” If your shop uses English as its primary language, all you need to do to get started with WoowBot is click the Activate button. You have the ability to modify any and all of the bot’s responses to accommodate other languages. But that’s all there is! In addition, WoowBot comes packed with a tonne of additional features that advanced users can take advantage of to fine-tune the bot’s personality!
WoowBot is Sophisticated. DialogFlow V2 allows for integration with Google’s Natural Language Processing (NLP), Machine Learning, and Artificial Intelligence (AI). It is able to engage in small talk, maintain the flow of a conversation, and satisfactorily carry out any acceptable request. This function can be disabled if desired. You have the option to disable this feature, but if you do, AI training data will be bundled along with the plugin and will be available for you to Import in the DialogFlow console. You can also choose not to activate this feature. You also have the option of generating individualised Intents and reactions while working within the Dialogflow or Step by Step Search.
User Intent Detection.
WoowBot Works Based on Two Types of User Intents for Commands.
It is possible to use predefined objectives without integrating them with the DialogFlow API and AI. These are immediately accessible as soon as the plugin has been installed, and each one can be activated or deactivated independently. Examples of predefined Purpose include things like “Advanced Product Search and Display,” “Order Status,” “Call Me Back and Feedback Collection,” “Featured and On Sale Products,” “Cart and Recently Viewed Products,” and “Frequently Asked Questions,” among other things.
You have the ability to create a chatbot that is truly human-like, intelligent, and comprehensive when you make use of custom intents. Construct any kind of Intents and Responses (including rich message responses) directly in DialogFlow, and then teach the bot to respond in the appropriate manner. When you create custom intents and responses in DialogFlow, WoowBot will display them when user inputs match with your Custom Intents along with the responses you generated. This happens when your Custom Intents are matched with the user’s inputs. You also have the ability to construct Rich responses by enabling the choice to Respond on Facebook Messenger.
In addition to this, you also have the option of enabling advanced step-by-step search. With the help of this feature, you will be able to construct a string of questions in DialogFlow that the bot will then ask. The information entered by the user will be used to generate a unique query that will be used to browse through all of your WooCommerce products. In order to collect search criteria from the user, you will need to create a custom question tree in DialogFlow.
Integrated FaceBook Messenger Live Chat and More
You can immediately integrate the experience of using Facebook Messenger into your website. Because of this, your clients will have the ability to communicate with your company at any time and enjoy the same individualised, rich-media experience that they do when using Facebook Messenger Live Talk. This functionality is entirely up to the user’s discretion, as it is not essential for the chatbot to function normally.
In addition to the chatbot, the primary objective of this feature is to make available a live chat channel through which assistance can be received.
Customer Conversion Rate Tracking
Check to see if any of your consumers are leaving items in their shopping carts. Conversion Report and Statistics that display the number of customers who are adding items to their shopping carts, the number of customers who have reached the checkout screen, and the number of customers who have successfully placed an order. Very helpful in reducing the number of abandoned carts by taking the appropriate action. If you use this WooCommerce Conversion Tracking report in conjunction with the retargeting features, you can see an increase of up to 25 percent in your purchases.
Advanced Product Search & Display
WoowBot is able to perform a sophisticated search for products by using a specialised database indexing method. This method makes it possible to search for products using tags, categories, and other WooCommerce fields. This enables results to be returned from the search both more quickly and more accurately. The conversation interface allows for the immediate addition of products to shopping carts.
In-Chat Support and Contact
Support is available from within the Talk window, provided by WoowBot. When a user navigates to the support section of WoowBot, the frequently asked questions (FAQ) and answers that you put in the backend will be displayed to them. If the customer does not find the solution to his question in the Frequently Asked Questions section, he has the option of chatting with a site administrator instead of sending an email.
The user can be prompted by WPBot to subscribe to eMails. Establish a connection between this and the window opening from your retargeting chatbot as well as a unique offer. People can register their email addresses, which you can then download in the future. GDPR compliant, with an opportunity to unsubscribe from messages via the ChatBot!
Call Me Back
This chat bot has a function called “Call Me Back” that allows your customers to suggest that you give them a call. The contact request will be sent to the administrator via email. This fantastic function enables you to collect potential customers’ phone numbers and gives you the option to contact them back whenever it is most convenient for you.
Collect Customer Feedback
Customers can quickly send you feedback about their purchasing experience on your website by selecting the Send Feedback option and sending an email. WoowBot is a tool that can help you enhance your eCommerce website while also collecting feedback from customers.
Customers are able to obtain information regarding the status of their orders straight from the chat window. A user is automatically logged in on the chat window after using WoowBot, and it displays the user’s most recent 10 purchase statuses.
WoowBot ChatBot Features
- Enhanced, lightning-fast searching made possible by database filtering
- Artificial Intelligence, Machine Learning, or AI System from Google, Integrated with DialogFlow V2
- Google’s Dialog Flow is capable of performing natural language processing.
- Supports Automatically Any Custom Intents and Responses You May Create Within the Conversation Flow
- Automatically supports Dialogflow custom Intents for Follow-Up Intents and Question Responses in Step-by-Step Format.
- Rich Message Responses and Card Responses from Dialogflow are automatically supported in the Facebook Messenger programme.
- Supports automatically pictures (jpgs, animated gifs), as well as videos from YouTube, for DialogFlow Intent Responses
- Automatically supports the inclusion of pictures (jpgs, animated gifs), as well as videos from YouTube, within ChatBot Language Settings Responses.
- Simply copy and paste any image (jpg or gif) or the complete link to a YouTube video.
- Using the floating image options in the ChatBot language centre, you can simply and rapidly add images from your WordPress media library or animated gif images from Giphy.
- Advanced Search additional product categories offered by WooCommerce, including category name, tags, excerpt, SKU, and so on.