FAST Support Ticket 1.15.4

FAST Support Ticket

FAST – WordPress Support Ticket Plugin

Complete your company’s support infrastructure with the lightning-fast and easy-to-use FAST WordPress Support Ticket Plugin. A frustrated customer is one who has been kept waiting. With FAST, communicating with clients is as easy as having a conversation. Use FAST for anything from general questions to product assistance, WooCommerce order support, or Envato Marketplace support; it’s highly customizable.

Features

• There Are No Limits On The Number Of Tickets Used For Customer Service
• Unlimited Salespeople and Clients
• Permit Unrestricted Product Use
• Extremely Quick (just like a Chat Room!)
• To Assign Agents – FAST will hand out tickets to agents as they arrive.
• Tuneable Ticket Parameters – Customize the form to collect even more data from your users.
• Frequently used responses can be saved and recalled at any time using the “Saved Replies” feature.
• Attachments to Tickets: Upload files in response to tickets
• Ticket Search – Easily track and manage support requests
• Quick Simply clicking the “Hi” button will append the customer’s name to your next ticket response.
• Make use of encrypted fields to safely keep track of your tickets in the cloud.
• Mark tickets with internal remarks that are only visible to other staff members and not the client.
• Automatically close tickets after a specified period of time
  You may quickly check if you have any open tickets by looking at the FavIcon Counter right in your browser tab.
• Use FAST with any product by Envato.
• Integrate your Envato Account to ensure that all of your items are supported.
• Customers can sign in with their existing Envato accounts.
• You may use FAST to confirm your Envato purchases and see if all of your customers’ orders were processed successfully.
• Make sure your product is still supported by checking the Envato Support Period.
• FAST is compatible with all WooCommerce online stores.
• Help for WooCommerce: Customers can submit tickets directly from their WooCommerce accounts and orders.
• Support Buttons for Orders Page in WooCommerce Store – Lets Customers Get Help With Their Purchases
• In the meantime, keep tabs on your ticket status.
• Both the customer and the agent can be notified through email when a response has been made to their ticket.
• FAST’s Slack integration allows you to monitor your whole support staff in real time by receiving instant alerts whenever a ticket is updated, created, or assigned.
• Pipe email for ticket responses.
• It’s a WordPress page, so it only needs one page to run.
• Fits any subject matter
• Ten Stunning Color Combinations
• Supports translation with.po files
• Legendary unconditional backing