FAST Support Ticket
FAST – WordPress Support Ticket Plugin
Complete your company’s support infrastructure with the lightning-fast and easy-to-use FAST WordPress Support Ticket Plugin. A frustrated customer is one who has been kept waiting. With FAST, communicating with clients is as easy as having a conversation. Use FAST for anything from general questions to product assistance, WooCommerce order support, or Envato Marketplace support; it’s highly customizable.
- There Are No Limits On The Number Of Tickets Used For Customer Service
- Unlimited Salespeople and Clients
- Permit Unrestricted Product Use
- Extremely Quick (just like a Chat Room!)
- To Assign Agents – FAST will hand out tickets to agents as they arrive.
- Tuneable Ticket Parameters – Customize the form to collect even more data from your users.
- Frequently used responses can be saved and recalled at any time using the “Saved Replies” feature.
- Attachments to Tickets: Upload files in response to tickets
- Ticket Search – Easily track and manage support requests
- Quick Simply clicking the “Hi” button will append the customer’s name to your next ticket response.
- Make use of encrypted fields to safely keep track of your tickets in the cloud.
- Mark tickets with internal remarks that are only visible to other staff members and not the client.
- Automatically close tickets after a specified period of time
You may quickly check if you have any open tickets by looking at the FavIcon Counter right in your browser tab.
- Use FAST with any product by Envato.
- Integrate your Envato Account to ensure that all of your items are supported.
- Customers can sign in with their existing Envato accounts.
- You may use FAST to confirm your Envato purchases and see if all of your customers’ orders were processed successfully.
- Make sure your product is still supported by checking the Envato Support Period.
- FAST is compatible with all WooCommerce online stores.
- Help for WooCommerce: Customers can submit tickets directly from their WooCommerce accounts and orders.
- Support Buttons for Orders Page in WooCommerce Store – Lets Customers Get Help With Their Purchases
- In the meantime, keep tabs on your ticket status.
- Both the customer and the agent can be notified through email when a response has been made to their ticket.
- FAST’s Slack integration allows you to monitor your whole support staff in real time by receiving instant alerts whenever a ticket is updated, created, or assigned.
- Pipe email for ticket responses.
- It’s a WordPress page, so it only needs one page to run.
- Fits any subject matter
- Ten Stunning Color Combinations
- Supports translation with.po files
- Legendary unconditional backing
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